Team 3/5

Corporate Intelligence

When a customer complains the aim should be to resolve the issue as swiftly as possible. This requires that the issue the customer is...

When the customer is complaining, the customer is angry and they may act aggressively or use aggressive language. The language, tone and...

The first step to resolving a problem is to recognize that the problem exists. It is tempting to ignore the angry customer and hope the...

Try as you may, you cannot please all customers all of the time. There will be constraints in your ability to meet the customer’s demands...

A lot of people think that sales is a lonely job. The image conjured up when we think of a sales person is of a person going from door to...

Negotiations are not easy. They’re tougher when customers ask tough questions. This could be a list of demands which include stretched...

Negotiating a deal is one of the toughest jobs on the planet. It involves understanding the needs of the customer, how you can fulfill...

In order to be effective, the sales person has to be available for customers. The most convenient forms are phone and e-mail. However,...

Believe it or not, the world is changing. It is doing so with or without any input from you. Change is inevitable. You can either work...

If you want to grow this year, you need to learn to be a team leader. It doesn’t matter whether you have been given a leadership position...