Your Sales Pitch: What You Bring to the Table
The customer has a problem and you are there to solve their problems. Your sales pitch should focus on what you bring to the table. What...
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Your Sales Pitch: Solving Problems
Your sales pitch should focus on the solution to the problem that your product or service offers. Every business has their own set of...
Your Sales Pitch
You need a sales pitch to let the customer know what you are offering. However, often times the sales pitch is overloaded and aimed at...
Apologize for Your Mistake
The customer is angry as they have received a product which is not working as they expected or they have received a service which was...
Work Towards Resolution of the Complaint
When a customer complains the aim should be to resolve the issue as swiftly as possible. This requires that the issue the customer is...
Keep Calm when a Customer Complains
When the customer is complaining, the customer is angry and they may act aggressively or use aggressive language. The language, tone and...
Acknowledge Customer Complaints
The first step to resolving a problem is to recognize that the problem exists. It is tempting to ignore the angry customer and hope the...
Dealing with Angry Customers
Try as you may, you cannot please all customers all of the time. There will be constraints in your ability to meet the customer’s demands...
Negotiation: Never Negotiate Alone
A lot of people think that sales is a lonely job. The image conjured up when we think of a sales person is of a person going from door to...
Negotiation: Style of Negotiation
Negotiations can be done in many different ways. We’ve all seen sales persons apply their own personal style of negotiation to the...
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